Transforming Onboarding

In the fast-paced world of financial services, first impressions matter. For one UK-based law firm, welcoming new clients was proving difficult. The firm's onboarding process depended on scanning passports and checking ID documents in person. These manual Know Your Customer (KYC) steps were slow, inconvenient, and left too much room for error. Frustrated users often gave up midway, and compliance teams were left struggling to keep up.

To make matters worse, regulatory pressure from the Financial Conduct Authority (FCA) and HM Revenue & Customs (HMRC) was increasing. Expectations around identity verification were higher than ever. The law firm needed a better way-something faster, more secure, and built for today’s digital-first world.

Biometric Match

That solution came through the Boshhh Verify package-specifically its Biometric Match tool. Designed for high-assurance identity verification, Biometric Match compares a user’s selfie to their passport or driving licence, checking for accuracy and ensuring the person behind the screen is who they claim to be.

The tool’s API made integration quick and easy. In just a few weeks, Biometric Match was live inside the firm’s client portal. Users could verify their identity without ever needing to visit the office or send documents by email.This data-driven approach replaced slow, manual checks with real-time decisions. Most verifications now take less than 30 seconds.

Here’s a simplified example of the Biometric Match API in action:

{
  "match_score": 0.98,
  "liveness_passed": true,
  "verification_status": "verified",
  "timestamp": "2025-04-14T10:22:31Z"

A Better Experience

Biometric Match made onboarding simple. Clients could complete verification from home or on the go, using their phone or computer. The process felt smooth and secure, with clear instructions guiding them through every step.

With no need to visit the office or upload multiple files, drop-off rates fell sharply. Clients stayed engaged and completed their sign-up in minutes-not days. Younger users, who expect digital convenience, were particularly impressed.

Internally, compliance teams had fewer manual reviews to carry out. The software handled the checks, freeing up staff time and reducing pressure on resources. The law firm began processing new clients faster, without cutting corners.

From Delay to Instant Results

The changes were dramatic. What used to take up to 78 hours now takes three minutes. Verification failure rates dropped from 32% to just 2.4%. And the number of clients abandoning the onboarding process fell from 38% to 9%.

Crucially, the firm could prove its compliance efforts. With a reliable, auditable system in place, it passed its most recent audit with no issues. Regulators praised the new setup for being both robust and client-friendly.

Ready for the Future

With Biometric Match in place, the firm now feels ready to scale. Whether it’s 10 or 10,000 verifications, the system works the same-fast, accurate, and secure. It’s helping the firm grow into new markets without slowing down or hiring extra staff.

The law firm’s experience with Biometric Match shows what happens when fintech works as it should. Smart, secure verification doesn’t have to be complex. When done right, it simply works-and lets your business get on with what it does best.

If you're still relying on manual checks, it might be time to follow their lead.